Mission

The Central Technology Project seeks to standardize technology for MLAC- and LSC-funded legal aid programs in Massachusetts, helping program staff deliver legal services to low-income clients effectively and efficiently.

History

Statewide investment in technology began about 10 years ago. In 2004, members of the Technology Committee began developing and implementing LegalFiles, a robust system-wide case management program. Karyn Harding, the current director of information technology, joined MLAC in 2007.

Priorities

• Providing user support and training and managing the Help Desk for all legal services staff in Massachusetts
• Overseeing the central technology system and software, including Voice over IP (VoIP),CITRIX, Microsoft Outlook, Legal Files, and wide area network (WAN)
• Data collection and reporting for all funders

Staff

• Karyn Harding, Director of Information Technology
• Patricia Shaughnessy, Support and Training Specialist
• Wayne Welch, Network Administrator

Contact

For more information on the Central Technology Project, contact Karyn Harding at kharding@legalservicesma.org.

Resources

The Central Technology Project Staff recommends the following organizations:

• CompuWorks - CompuWorks offers free Microsoft Office classes to non-profilt organizations every month.

• Legal Service National Technology Assistance Project (NTAP)

• TechSoup

• NTEN Nonprofit Technology Network